We conducted confidential interviews with 27 senior executives, participated in the design and reviewed the results of 360 degree reviews on the top 12 executives, evaluated CEO candidates in terms of eight attributes, and worked with the CEO to develop an organizational structure that would more fully exploit the talents of key executives and put CEO candidates in positions that would enable them to address their professional development needs. The new organization featured the creation of three new positions: chief operating officer, chief administrative officer, and chief marketing officer.

The CEO subsequently reported to us that he was pleased with the performance of his new organization. In addition, several years after this assignment, the CEO retired, and one of the CEO candidates whose position had been changed as a result of the reorganization was elected CEO.